Terms & Conditions

Singapore Delivery

Mon - Fri: 9am - 1pm; 2pm - 6pm

Sat: 9am - 1pm

  1. Prices are quoted in Singapore dollars.
  2. Orders delivered within Singapore are subject to GST.
  3. Once orders are confirmed, no cancellations are allowed and no refund or exchange of products will be entertained.
  4. For Prima Taste products, kindly allow 3 working days for processing and delivery. For Prima Flour, PrimaMix and PrimaMix Bread Mixes products, kindly allow 6 working days for processing and delivery.
  5. Delivery hours (except Public Holidays)
  6. Weight of product is rounded up to 2 decimal places.
  7. Any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by Prima Food shall be subject to correction without any liability on the part of Prima Food.

International Delivery

  1. Prices are quoted in Singapore dollars.
  2. Customs regulations may prevent us from shipping certain products to certain geographical locations. Prima Food Pte Ltd will assist in facilitating customs approval by providing the ingredients declaration forms as and when required. Please refer to the table below for known customs regulations for specific countries.
  3. Prima Food Pte Ltd will not be held responsible in the event that orders delivered are rejected by the customs authority of your geographical location. Additional costs incurred in re-directing or cancellation of the orders will be borne by the customers.
  4. All shipments may be subject to Customs charges which Prima Food is unable to estimate prior to clearance. Prima Food Pte Ltd strongly suggests that you check with the customs authority of your geographical location prior to purchase. All import taxes/duties/broker fees are the responsibilities of the customer.
  5. Kindly allow 7 working days for processing and delivery of your order. This estimate does not include any delays at customs.
  6. Shipping charges apply and are based on total product weight and geographical location.
  7. Once orders are confirmed, no cancellations are allowed. No refund requests will be entertained.
  8. Weight of product is rounded up to 2 decimal places.
  9. Any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by Prima Food shall be subject to correction without any liability on the part of Prima Food.
Country Customs Regulations
Australia
  1. Products that contain meat are currently not exportable to Australia without a health certification. Please click here to see our list of stores in Australia.
  2. Prima Taste products that contain meat are listed below:
    1. Authentic Asia: Fragrant Hainanese Chicken Rice Paste, Sweet & Spicy Seafood Sauce
    2. Best Singapore Favourites: Bak Kut Teh, Hainanese Chicken Rice, Singapore Chilli Crab, Prawn Mee
    3. LaMian: Singapore Fish Soup LaMian, Singapore Prawn Soup LaMian, Singapore Prawn Soup Wholegrain LaMian
    4. Ready Meal: Beef Rendang with Rice, Chicken Claypot with Rice, Curry Chicken with Rice, Nonya Sambal Chicken with Rice, Laksa Fried Rice
    5. Party Packs: Bak Kut Teh Stock Mix, Hainanese Chicken Rice Fragrance Oil, Prawn Stock Mix, Chilli Crab Paste
Korea
  1. Expect 4 to 5 days delay due to regulatory requirements.
  2. Statement indicating reason for import required of consignee.
  3. Shipment will be inspected by quarantine before release.
United Kingdom
  1. Import License may be required of consignee depending on substance. Substance must be in a sealed container and have clear description of substance appearing on container. If goods are for research purposes only, a statement making this claim should appear on Air Waybill and Commercial Invoice plus a letter from shipper should accompany shipment, which has a clear description of the contents and also contains the claim for research purposes. To prevent delays or deterioration of shipments, it is suggested that License Requirement/non-requirement be determined prior to shipment. Licenses covering substances are issued by the Department for Environment Food and Rural Affairs.
  2. Food and diet/health supplement products need to be supported by a full ingredient list either on the accompanying invoice or separate data sheet. Personal consignments of food or supplements containing products of animal origin, including meat, fish products; or composite products containing in excess of 50% milk by weight, are prohibited. Regulatory and FedEx Ancillary Clearance fees apply for the removal of these items and must be paid by consignee.
United States of America
  1. Products that contain meat are currently not exportable to the USA due to FDA regulations. Please click here to see our list of stores in USA.
  2. Prima Taste products that contain meat are listed below:
    1. Authentic Asia: Fragrant Hainanese Chicken Rice Paste, Sweet & Spicy Seafood Sauce
    2. Best Singapore Favourites: Bak Kut Teh, Hainanese Chicken Rice, Singapore Chilli Crab, Prawn Mee
    3. LaMian: Singapore Fish Soup LaMian, Singapore Prawn Soup LaMian, Singapore Prawn Soup Wholegrain LaMian
    4. Ready Meal: Beef Rendang with Rice, Chicken Claypot with Rice, Curry Chicken with Rice, Nonya Sambal Chicken with Rice, Laksa Fried Rice
    5. Party Packs: Bak Kut Teh Stock Mix, Hainanese Chicken Rice Fragrance Oil, Prawn Stock Mix, Chilli Crab Paste
European Union Countries
  1. Prima Taste products that contain dairy (sodium caseinate, skim milk powder, etc), poultry and/or bovine nature/origin are currently not exportable to European Union countries.

  2. The following documents are required for parcel delivery to European Union countries.

    1. European Tax ID number (EORI)
    2. Formal Letter of Authorization (power of Attorney)